Submit a request
Enter your information below to... include what happens next after the request is submitted. Fields marked with an asterisk (*) are required and must be completed before submitting the form.
Booking Number
Subject
First Name
Last Name
Phone Number
Email Address
Booking details
How did you book?
Agent
Website
Have you already travelled?
Yes
No
Travel information
Departure Date
Return Date
Departure City
Please select...
Abbotsford
Bagotville
Boston
Brandon
Buffalo
Calgary
Charlottetown
Chicago
Comox
Cranbrook
Deer Lake
Edmonton
Fort McMurray
Fort Saint John
Fredericton
Gander
Grand Prairie
Halifax
Hamilton
Kamloops
Kelowna
Kitchener
Lethbridge
Lloydminster
London
Medicine Hat
Moncton
Mont Joli
Montreal
Mont-Tremblant
Nanaimo
Newark
Ottawa
Northbay
Penticton
Prince George
Quebec City
Regina
Rouyn-Noranda
Saint John
Saskatoon
Sault Ste. Marie
Sept-Iles
St. John's
Stephenville
Sudbury
Sydney
Terrace
Thunderbay
Timmins
Toronto
Val D'Or
Vancouver
Victoria
Washington
Whitehorse
Windsor
Winnipeg
Yellowknife
Other
Destination
Please select...
Aruba
Bahamas
Barbados (Bridgetown)
Belgium (Brussels)
Belize
Bermuda (Bermuda)
Bonaire (Bonaire)
Canada
Cayman Islands (Grand Cayman)
Colombia (Cartagena)
Costa Rica
Cuba
Curacao (Curacao)
Czech Republic (Prague)
Dominican Republic
France
Grenada
Guadaloupe (Pointe a Pitre)
Honduras (Roatan)
Ireland (Dublin)
Italy
Jamaica
Martinique (Fort de France)
Mexico
Netherlands (Amsterdam)
Panama
Portugal
Puerto Rico (San Juan)
Saint Kitts Nevis
Saint Lucia (St Lucia)
Spain
Saint Maarten (Saint Maarten)
St Vincent and the Grenadines
Trinidad Tobago (Tobago)
Turks and Caicos (Providenciales)
United Kingdom (London)
United States
Supplier Name
Please select...
Air Canada Vacations
Transat Tours
WestJet Vacations
Sunwing Vacations
Travelbrands
Intair
Air Canada Airline
WestJet Airline
Other
File Number
Concerns and feedback
Main Complaint Category
Please select...
Agent Error
Airline/In-flight
Baggage
Booking/Reservation Experience
Brochure/Website Description
Cancellation
Car Rental
Check-In Boarding
Cruise
Destination Wedding
Excursion/Tour/Theme Park
Fraud
Hotel
Insurance
Names
Other
Pricing
Promo
Relocation or Bumping
Schedule Change
Seat Selection
Special Services
Theft
Transport to/from Airport
Weather Related
Complaint Subcategory
Please select...
Agent Error
Airline/In-flight
Airport Transfer
Baggage
Booking/Reservation Experience
Brochure/Website Description
Cancellation
Car Rental
Check-In/Boarding
Cruise
Excursion
Fraud
Hotel
Check-in/Check-out
In-Destination Services
Insurance
Names
Other
Pricing
Promo
Relocation or Bumping
Requests
Schedule Change
Seat Selection
Special Services
Theft
Weather Related
Wedding
Please provide any details related to your experience.
Attachments
Maximum 20 MB per file. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .txt, .pdf, .webp, .heic
Please complete all required fields (indicated with *) before submitting.
Language
Booked Via Field
Main Complaint Area Field
Main Complaint Category
Complaint Subcategory